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Term & conditions
Term & conditions
Article 1 – Identity
1.1 Michelle Reine – Handbag Design Studio is registered with the Chamber of Commerce in The Hague with number: 72712643. VAT identification number: NL209986232B01 email:
info@michellereine.com Phone: + 31 (0) 6140 40 785. Michelle Reine – Handbag Design Studio (appointment only) 1e Braamstraat 5, 2563HT Den Haag, Netherlands.
Article 2 – Terms and conditions
2.1 All designs of Michelle Reine falls under her company Michelle Reine – Handbag Design Studio and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our website. Please read the Terms and Conditions carefully before placing any orders on Michelle Reine – Handbag Design Studio’s webshop.
The Terms and conditions for Michelle Reine – Handbag Design Studio apply to all offers,
products, orders, agreements and deliveries of Michelle Reine – Handbag Design Studio.
When you order an item, you agree to these terms and conditions. If you have any questions
about these terms, please contact Michelle Reine – Handbag Design Studio via
Article 3 – The agreement
3.1 The agreement is binding at the moment you place an order. Michelle Reine – Handbag Design Studio processes the order after the payment has been received. Till the moment of shipping, Michelle Reine – Handbag Design Studio is the only owner of the products. As soon as your order is processed, you will receive a confirmation e-mail with the invoice and the details of your order.
3.2 When you have found the item you want to order at Michelle Reine – Handbag Design Studio, click on the button ‘ add to Cart ‘. Your chosen product is in the shopping cart, which in the upper right corner. You will get a clear overview of all items you have chosen. You can choose to continue shopping or to pay. If you decide to check-out you will see an overview of your shopping cart. This is the place where you can check all products in your shopping cart.
Article 4 – Payment
4.1 At Michelle Reine – Handbag Design Studio you can choose for secure payment
methods: Ideal, Paypal, CreditCard.
4.2 The currency used on this website is Euro (€) for all countries. All prices include 21% VAT.
4.3 All product prices on michellereine.com are include VAT and shipping costs.
4.4 As Michelle Reine – Handbag Design Studio accidentally has a wrong price listed on the
website – and it is clearly a mistake – we have the right to correct that. Also if you have already ordered that product.
Article 5 – Delivery
5.1 Michelle Reine – Handbag Design Studio sends the order as soon as possible after payment of the agreement.
5.2 We do our very best to keep delivery times as short as possible. We aim to process your order within 3-6 working days for delivery in the Netherlands. International orders will take longer.
5.3 Till the moment of delivery Michelle Reine – Handbag Design Studio carries the responsibility for the order. After delivery the responsibility transferred to the consumer.
5.4 The Product(s) will be delivered based on the information as mentioned in the confirmation mail or order confirmation. You warrant that this information, for example your name and address are correct. If you do not take up the Product(s) (on time), irrespective of the reason, the costs made by Michelle Reine – Handbag Design Studio therefor, including any costs of transportation, storage and safekeeping may be transferred to the consumer.
5.5 -Delay
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Michelle Reine – Handbag Design Studio is not responsible for any delays caused by destination customs clearance processes or problems with the postorder companies. When this happens, the only thing we can do for you is to ask for information about your order at the post office and keep you informed about the package.
When you place an order at the website we will send you an email with the tracking number on the day your package will be dispatched. You can check the status of your shipment using the tracking number.
Article 6 – Returns & warranties
6.1 The consumer can return the purchase within 14 days from the date of delivery. Please return the product in the same condition that you received it. It must also be in the original packaging and with the original tag. You may return your item to our studio address:
Michelle Reine – Handbag Design Studio
1e Braamstraat 5
2563 HT Den Haag
The Netherlands
6.2 The return form must always be enclosed in the box.
6.3 The consumer will get the refund within 14 days when Michelle Reine – Handbag Design
Studio has received the return product. We will confirm by email that your return product has
arrived at the studio.
6.4 The repayment is performed via the same payment method you used for your purchase.
6.5 The consumer will not need to pay postage for returning his/her item. Lost packages will not be refunded.
6.6 Colours
We have made every effort to display as accurately as possible the colours of our products that appear on the Michelle Reine – Handbag Design Studio webshop and website.
However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
The consumer acknowledges that leather is a product that softens with use. Also coloring may fade over time and scratchers are part of or can appear on the product. We also advise to avoid wearing light colored clothing, as a leather bag can always shred color and this can affect, for example, your light colored clothes. Images and specifications are indicative. All products are handmade and could be a bit different. If a product does not have your expectations, The consumer can return it. The consumer will get the refund when Michelle Reine – Handbag Design Studio has received the return product.
6.7 Faulty or incorrectly delivered products
We take care of faulty orders but we recommend that when you received your order, you carefully check the item(s). Any incorrectly delivered item, or item with a fault, must be notified to us either via email to info@michellereine.com within 7 days of receipt.
You must return any incorrectly delivered or faulty item(s) to us as soon as possible, and at the latest within 7 days of receipt of the item.
We will provide a full refund including delivery costs for a faulty item and where requested by you.
Prior to shipping, ordered item(s) are carefully crafted and inspected. When your product is damaged during shipping, please let us know within 7 days from receiving the item via info@michellereine.com. The consumer will get his/her money back after the item is returned and received in our studio. Michelle Reine – Handbag Design Studio products are unique and One of a kind pieces, so to make a new one is not possible.
Article 7 – Copyright
7.1 All photos and images that are used by Michelle Reine – Handbag Design Studio, are copyrighted. Without the written consent of Michelle Reine – Handbag Design Studio photos and images may not be reproduced in public.
Article 8 – Dispute
8.1 All legal relationships shall be governed solely by Dutch law.
Article 9 – Privacy
Personal information that you provide to us (for example, order process) are subject to our privacy policy. For more information, please see our Privacy Policy.
Article 10 – Changes of Terms and conditions
10.1 We could change the terms and conditions any time. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must stop using the website. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.
Article 11 – Your consent
11.1 By visiting www.michellereine.com, you are accepting and consenting to the practices described in this Terms and Conditions.
Article 12 – Version
This terms of conditions is made on 27-10-2020